Dera Dental Clinic is committed to protecting the privacy, confidentiality and security of the personal information entrusted to us.
This Privacy Policy and Personal Data Notice explains how we collect, use, store, protect and, where necessary, share personal information when you:
-Visit our website
-Submit a contact or consultation form
-Contact us by telephone, email or WhatsApp
-Request an appointment
-Send dental photographs, X-rays, CBCT files or medical information
-Receive a preliminary dental assessment
-Become a patient of Dera Dental
-Subscribe to marketing communications
-Interact with our social media accounts or online advertisements
This policy applies to website visitors, prospective patients, existing patients, accompanying persons and other individuals who communicate with Dera Dental.
Submitting an enquiry does not create a dentist–patient relationship. Any assessment provided before an in-person examination is preliminary and does not constitute a final diagnosis or treatment plan.
For the purposes of applicable personal data protection legislation, the data controller is:
Trading name: Dera Dental Clinic
Address: Caddebostan Mahallesi, Bağdat Caddesi No:1, Kat:4, Daire:7, Kadıköy, Istanbul, Türkiye
Email: smile@deradental.com
Telephone / WhatsApp: +90 552 418 00 33
Website: https://www.deradental.com/
Questions or requests relating to personal data may be submitted using the contact details above with the subject line “Privacy Request.”
The personal information we collect depends on how you interact with Dera Dental and which services you request.
Identification and Contact Information
We may collect:
-Full name
-Email address
-Telephone number
-Country of residence
-Nationality
-Preferred language
-Postal address, where required
-Date of birth, where necessary for treatment or identification
-Passport or identification information, where required for healthcare, invoicing, travel coordination or legal obligations
-Enquiry and Appointment Information
When you contact us or submit a form, we may collect:
-The treatment you are interested in
-Your preferred appointment dates
-Your preferred contact method
-The content of your message
-Previous communications with our team
-Appointment history
-Travel dates and availability
-Information about an accompanying person, where relevant
-Health and Dental Information
If you request a dental assessment or treatment, you may voluntarily provide health-related information, including:
-Dental symptoms and concerns
-Medical and dental history
-Current or previous treatments
-Medications
-Allergies
-Existing medical conditions
-Smoking, alcohol or substance-use information where clinically relevant
-Pregnancy information where clinically relevant
-Dental photographs
-Panoramic X-rays
-CBCT scans
-Clinical reports
-Laboratory results
-Treatment plans prepared by another provider
-Information about implants, crowns, bridges or other existing restorations
-Any other information necessary to evaluate your dental needs safely
Health information is treated as sensitive personal data and is handled with additional care.
Please provide only information that is relevant to your enquiry or treatment. Where appropriate, our team may ask you to use a designated communication or file-transfer method for dental records.
Payment and Transaction Information
Where applicable, we may process:
-Treatment quotation and invoice details
-Payment amount
-Payment date and method
-Bank transfer information
-Limited transaction information provided by a payment processor
-Refund or cancellation records
Dera Dental does not intentionally store complete payment card details where payment is processed by an authorised external payment provider.
Website and Technical Information
When you visit our website, certain technical information may be collected automatically, including:
-IP address
-Browser type and version
-Device type
-Operating system
-Approximate location derived from the IP address
-Referring website
-Pages visited
-Time and duration of visits
-Links and buttons used
-Cookie identifiers
-Consent preferences
-Website performance and security information
Non-essential analytics or advertising technologies should only be activated in accordance with the visitor’s cookie choices and applicable law.
Photographs, Videos and Testimonials
Clinical photographs, before-and-after images, videos, written testimonials or patient stories will not be used for promotional purposes solely because a person has received treatment.
Where consent is required, separate and specific permission will be requested before identifiable patient content is published or used for marketing.
Refusing promotional consent will not affect the availability or quality of treatment.
We may collect personal information:
-Directly from you
-Through contact and appointment forms
-Through telephone calls
-Through email
-Through WhatsApp or another messaging service chosen by you
-During remote or in-person consultations
-Through dental records and images you provide
-Through a family member or accompanying person authorised by you
-From a referring dentist or healthcare professional
-Through payment and transaction records
-Automatically through cookies and website technologies
-From public social media interactions
-From service providers supporting our website and communications
Where information is provided by another person on your behalf, that person should be authorised to share it.
We may process personal information for the following purposes:
-Responding to Enquiries
-Responding to questions
-Understanding the reason for contact
-Providing general information about treatments
-Communicating through the patient’s preferred channel
-Arranging a consultation
-Preliminary Dental Assessment
-Reviewing photographs, X-rays, CBCT files and reports
-Understanding possible dental needs
-Determining whether further imaging or examination is required
-Preparing a preliminary treatment recommendation
-Estimating the possible duration and cost of treatment
-Identifying whether a requested treatment may be unsuitable
A preliminary assessment does not replace an in-person examination. The final treatment plan may change after clinical examination and appropriate imaging.
-Appointment and Treatment Management
-Booking and managing appointments
-Confirming attendance
-Preparing and maintaining patient records
-Planning and delivering dental care
-Coordinating treatment between dentists, laboratories and other healthcare providers
-Providing aftercare and follow-up
-Managing guarantee or corrective treatment requests
-Communicating clinically relevant information
-Providing emergency follow-up guidance where appropriate
-International Patient Coordination
Where requested, information may be processed to:
-Coordinate treatment dates
-Assist with transfer arrangements
-Provide accommodation recommendations
-Communicate with an accompanying person
-Arrange language support
-Coordinate multiple treatment visits
-Prepare documents related to international patient services
Transfers and accommodation are included only when expressly stated in an individual treatment plan or package.
-Administrative and Legal Purposes
-Preparing quotations and invoices
-Managing payments and refunds
-Maintaining accounting and treatment records
-Responding to complaints
-Establishing, exercising or defending legal rights
-Complying with healthcare, tax, regulatory and other legal obligations
-Responding to lawful requests from competent authorities
-Preventing fraud, misuse and security incidents
-Maintaining website and information security
-Marketing Communications
We may send promotional communications only where there is an appropriate legal basis and, where required, the individual has provided separate consent.
Marketing consent is voluntary and is not a condition of submitting an enquiry or receiving treatment.
Consent may be withdrawn at any time by contacting us or using the unsubscribe method provided in the relevant communication.
Depending on the nature of the information and the purpose of processing, personal information may be processed on one or more of the following legal grounds:
The processing is necessary to respond to a request or take steps relating to a possible treatment agreement
The processing is necessary for the establishment or performance of a contract
The processing is necessary to comply with a legal obligation
The processing is necessary for the establishment, exercise or protection of a legal right
The processing is necessary for legitimate interests, provided that the individual’s fundamental rights and freedoms are not harmed
The information has been made public by the individual, within the limits of the purpose for which it was made public
Explicit consent has been provided where consent is required
Health information is processed for medical diagnosis, dental treatment, healthcare, follow-up or management by healthcare professionals and authorised persons subject to confidentiality obligations, where permitted by applicable law
Where processing is based on consent, consent may be withdrawn at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Providing information that is required for safe clinical assessment, legal record-keeping or treatment may be necessary for us to provide the requested service. If essential information is not provided, we may be unable to offer an assessment or treatment.
When you submit a contact or consultation form, we generally process your name, telephone number, email address, country, treatment interest and message for the purpose of:
-Responding to your enquiry
-Contacting you through your selected communication method
-Arranging a consultation
-Providing general treatment information
-Requesting additional records where necessary
-Preparing a preliminary assessment
Before submitting a form, you should be given access to this Privacy Policy and Personal Data Notice.
Acknowledging that you have read this notice is separate from providing explicit consent where consent is legally required.
Permission to send marketing communications must also be requested separately and must not be a mandatory condition of submitting an enquiry.
Health and dental information may be processed to assess dental needs, plan treatment, provide healthcare, maintain clinical records and offer appropriate follow-up.
Dental records may be reviewed by authorised Dera Dental clinicians and staff who require access for the requested service.
Remote review of photographs, X-rays or CBCT scans is preliminary. A final diagnosis and treatment plan may only be confirmed after an appropriate clinical examination.
Health information will not be used for unrelated marketing merely because it has been provided for an assessment.
Where health information is processed on the basis of explicit consent, the relevant consent request will be presented separately and in clear language.
If you choose to contact Dera Dental through WhatsApp, email or another external communication service, the relevant service provider may process communication and technical information under its own privacy terms.
WhatsApp is operated by companies within the Meta group. Depending on the service infrastructure, information may be processed or stored outside Türkiye.
Patients should avoid sending information that is unnecessary for their enquiry. Where particularly sensitive or large clinical records are required, Dera Dental may recommend another file-transfer or communication method.
Choosing WhatsApp as a communication method is voluntary. Patients may request communication by email or telephone instead.
Messages may be retained as part of the enquiry or patient record where necessary for continuity of care, complaint management, legal compliance or the protection of legal rights.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Essential Cookies
These cookies are required for the website to function, maintain security, remember privacy preferences and operate forms. They cannot always be disabled through the website.
Functional Cookies
These cookies support optional features, language preferences, communication tools or enhanced website functionality.
Analytics Cookies
Analytics technologies may help us understand how visitors use the website, identify technical problems and improve performance.
Where required, analytics cookies will not be activated until the visitor has provided the relevant cookie choice.
Advertising Cookies
Advertising technologies may be used to measure campaigns, limit repeated advertisements or show relevant content.
Where required, advertising cookies will only be used with the visitor’s consent.
Visitors should be able to accept, reject or manage non-essential cookie categories through the website’s cookie settings. Withdrawing consent should be as easy as providing it.
Disabling certain optional cookies may affect some website features but should not prevent access to essential information.
A separate Cookie Policy may provide further information about the specific cookies, providers, purposes and durations used on the website.
Our website may use Google Tag Manager to manage website tags and integrations. Google Tag Manager itself is a tag-management tool; other analytics or advertising services may be activated through it depending on the website configuration and the visitor’s consent choices.
Website tools must be reviewed periodically so that this policy and the cookie-management system accurately reflect the technologies that are actually active.
We do not intentionally use website analytics to make solely automated clinical decisions about patients.
Personal information may be shared only where necessary, proportionate and legally permitted.
Potential recipients may include:
-Dentists and authorised clinical staff involved in assessment or treatment
-International patient coordinators
-Dental laboratories and technicians
-Imaging centres
-Hospitals, anaesthesia providers or other healthcare facilities where required
-Referring healthcare professionals
-Website hosting and infrastructure providers
-Email, communication and messaging providers
-Secure file-transfer and cloud-storage providers
-Appointment, patient-management or customer-support systems
-Payment processors, banks and accounting providers
-Information technology and cybersecurity providers
-Professional advisers, including legal and accounting advisers
-Insurance providers where relevant
-Regulatory, judicial, administrative and law-enforcement authorities where legally required
We do not sell or rent personal or health information.
Service providers may only process information for the relevant service and subject to applicable contractual, confidentiality and security requirements.
Some service providers, messaging platforms, cloud systems or website technologies may process or store information outside Türkiye.
Where personal information is transferred internationally, Dera Dental will seek to use a lawful transfer mechanism and appropriate safeguards as required by applicable data protection legislation.
Depending on the circumstances, this may involve:
An adequacy decision
Standard contractual clauses or standard contracts
Binding corporate rules
Another legally recognised safeguard
Explicit consent where legally permitted and required
A specific legal exception applicable to the transfer
Individuals should be informed where a communication channel they voluntarily choose may involve international processing.
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected and for any additional period required by healthcare, tax, consumer, regulatory or other applicable legislation.
Retention periods may be determined according to:
-Whether the person becomes a patient
-The nature of the dental treatment
-Legal requirements for maintaining patient records
-The duration of a contractual relationship
-The need to respond to an enquiry or complaint
-Applicable limitation periods
-The establishment, exercise or protection of legal rights
-The individual’s marketing preferences
-Security, fraud-prevention and technical requirements
General enquiries that do not result in treatment will not be retained indefinitely.
Clinical records may be retained for the periods required by applicable healthcare legislation and professional obligations.
Marketing information will be retained until consent is withdrawn, the individual objects or the information is no longer required, subject to maintaining a limited suppression record where necessary to honour an opt-out request.
Cookie durations should be stated in the cookie preference panel or Cookie Policy.
When information is no longer required, it will be deleted, destroyed or anonymised in accordance with applicable requirements and internal procedures.
Dera Dental takes technical and organisational measures designed to protect personal information against:
-Unauthorised access
-Accidental loss
-Unlawful use
-Improper disclosure
-Alteration
-Destruction
-Misuse
Measures may include access controls, confidentiality obligations, staff training, system security, backups, record-management procedures and restricted access to health information.
Access to personal and health information is limited to authorised individuals who require it for legitimate clinical, administrative or legal purposes.
No internet transmission or electronic storage method can be guaranteed to be completely secure. Individuals should therefore avoid sending unnecessary sensitive information through unsecured or public communication channels.
Dera Dental does not make final dental diagnoses or definitive treatment decisions solely through automated processing.
Any preliminary assessment based on information submitted remotely should be reviewed by an appropriate dental professional. The final treatment plan is confirmed only after the necessary clinical examination and diagnostic process.
Our general website information may be viewed by individuals of different ages, but minors should not independently submit sensitive health information or arrange treatment without the involvement of a parent or legal guardian.
Where a patient is under the applicable age of legal capacity, we may request:
Parent or legal guardian information
Proof of authority
Appropriate consent or authorisation
Additional information required for safe treatment
Personal information relating to children will be processed with additional care and only where necessary and legally permitted.
Consent to the use of a patient’s photograph, video, testimonial, X-ray or treatment story for promotional purposes is separate from consent to dental treatment.
Patients may refuse marketing or publication consent without affecting their treatment.
Where consent is relied upon, the patient will be informed about:
-The content that may be used
-Whether the patient will be identifiable
-The intended platforms
-The purpose of publication
-Whether the content may be viewed internationally
-How consent may be withdrawn for future use
Withdrawal cannot always remove copies that were lawfully published or shared before the withdrawal request, particularly where third parties have independently copied or redistributed public content. However, Dera Dental will take reasonable steps regarding content under its control.
19. Your Personal Data Rights
Depending on the applicable legislation and circumstances, individuals may have the right to:
Learn whether their personal information is being processed
-Request information about the processing
-Learn the purpose of processing and whether the information is used consistently with that purpose
-Learn which third parties have received the information in Türkiye or abroad
-Request correction of incomplete or inaccurate information
-Request deletion, destruction or anonymisation where the legal conditions are met
-Request that correction or deletion be communicated to relevant recipients where required
-Object to a result arising exclusively from automated analysis that produces an adverse consequence
-Request compensation where damage has occurred because of unlawful processing
-Withdraw consent where processing is based on consent
-Object to direct marketing
-Submit a complaint to the relevant data protection authority
Additional rights, such as restriction of processing or data portability, may apply depending on the individual’s location and the legislation applicable to the processing.
These rights may be subject to legal limitations, including obligations requiring healthcare or financial records to be retained.
Privacy requests may be submitted:
By email: smile@deradental.com
Email subject: Privacy Request
By post or in person:
Dera Dental Clinic
Caddebostan Mahallesi
Bağdat Caddesi No:1
Kat:4, Daire:7
Kadıköy, Istanbul, Türkiye
The request should include sufficient information to identify the applicant and understand the request. We may ask for additional information where reasonably necessary to verify identity and protect patient confidentiality.
Requests will be reviewed and answered within the period required by applicable law.
Submitting a privacy request does not normally require payment. However, where applicable legislation permits a fee because a request is manifestly unfounded, repetitive or requires additional administrative cost, the legally permitted procedure may be applied.
Individuals may withdraw marketing permission or object to direct marketing at any time by:
Using the unsubscribe option in an email
Replying to a message with an opt-out request
Contacting smile@deradental.com
Asking our team to update their communication preferences
Withdrawing marketing permission will not prevent communications that are necessary for an appointment, ongoing treatment, aftercare, payment, guarantee claim or another requested service.
Our website may contain links to external websites, maps, social media platforms, review websites, payment services or communication tools.
These external organisations process information according to their own privacy policies. Dera Dental is not responsible for the privacy practices or content of independent third-party services.
Patients should review the relevant privacy information before submitting sensitive information through an external platform.
This Privacy Policy may be updated when:
Our services or data-processing activities change
New website tools or service providers are introduced
Applicable legislation changes
Security or operational requirements change
Regulatory guidance is updated
The current version will be published on this page together with the effective date and last review date.
Material changes may be communicated through the website or another appropriate method where required.
For questions about this Privacy Policy or the processing of personal information, please contact:
Dera Dental Clinic
Caddebostan Mahallesi
Bağdat Caddesi No:1
Kat:4, Daire:7
Kadıköy, Istanbul, Türkiye
Email: smile@deradental.com
Telephone / WhatsApp: +90 552 418 00 33
Website: https://www.deradental.com/
